Account Manager

About Company:

Committed to an industry that combines innovation and responsibility, we embody our slogan on a daily basis: "A World of Opportunities". Trust, Reputation, Integrity and Rise are strong values that make up Clayens' DNA!

About the Role:

At Clayens, the Account Manager serves as the primary link between the company and its customers, managing key client relationships, driving revenue growth, and ensuring operational alignment, negotiating terms, coordinating internal teams (Quality, Ops, Supply Chain) for seamless execution, and resolving escalations to meet client needs and profitability goals.

This position is on-site at our Crystal Lake, IL facility.

Duties/Responsibilities:

• Client Relationship Management: Build strong, long-term partnerships with key manufacturing clients, acting as their main point of contact and trusted advisor.
• Business Growth & Strategy: Develop and execute account plans, identify new opportunities, analyze market trends, and drive sales growth and margin improvement.
• Contract & Financial Management: Negotiate complex service agreements, manage pricing, track KPIs, oversee forecasts, and manage financial aspects like budgets and cost savings.
• Cross-Functional Coordination: Liaise with internal departments (Engineering, Quality, Production, Logistics) to ensure customer requirements are met, and issues are resolved.
• Operational Oversight: Monitor production, quality, and delivery performance, leading escalations and implementing continuous improvement initiatives with contract manufacturers.
• Reporting: Prepare and present account status, sales activities, financial performance, and strategic reviews (QBRs) to stakeholders and clients.

Qualifications and Experience:

• Proven experience in account management, sales, or supplier management within manufacturing.
• Strong negotiation, communication, and interpersonal skills.
• Understanding of manufacturing processes, supply chains, and quality standards (e.g., manufacturing ERP systems).
• Financial acumen for pricing, costing, and profitability analysis.
• Ability to manage complex data and drive solution-oriented thinking.
• Bachelor's degree in a relevant field (Engineering, Business, Supply Chain) preferred. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
• Must be able to travel as needed (estimated 10%-15%).